Responsible Gaming

We continuously invest time and resources to develop our responsible gaming practices and adapt them to the specific characteristics and regulations of local markets. Our principle is simple: player safety is always our top priority.

Our responsible gaming strategy is based on three main pillars:

Engagement

We collaborate with regulators, authorities, and industry experts to ensure a safer gaming environment for our customers and to raise awareness about the importance of responsible gaming.

Support

We provide customers with tools and information to help them play responsibly. We also train our employees to identify and manage potential risks.

Protection

We protect our players from excessive risks to ensure they have a positive and safe gaming experience.

Gaming Limits and Self-Exclusion

The Fenix Casino online environment is equipped with various tools to help players keep their gaming under control — such as deposit limits and self-exclusion.

All players must be at least 21 years old (to participate in casino games) and at least 18 years old (for sports betting). Electronic identity verification is performed to check age, and customers must confirm their identity before starting to play.

A customer can set the maximum amount they are allowed to wager within a specific period.

• If a player decides to reduce their limit, the change takes effect immediately.
• If a player wishes to increase their limit, the change will only take effect 48 hours after the request.

If a player feels they may be developing or already have a gambling problem, they can request a self-exclusion through the Estonian Tax and Customs Board. Based on the application, the player will be added to the list of persons with gambling restrictions for 6–36 months, and gambling will not be permitted during this period.